Contact Us/ FAQ

“Hello! My name is Heidi and I am the creator of Ruthie Ann Express Shop. We are based in the Midwest of United States and take pride in giving the best customer service.” 

 

“A little bit about me, I started this business in September of 2022. I am happily married for three years. Our children are fur babies, named Coco and Shoda. I opened this shop to help pay for medical expenses, as a member of the team suffers from chronic intractable migraines. I live life with a smile and enjoy every bit of it”


“I hope you find something in my shop that makes you happy and excited to give to or to receive yourself.” 


“Thank you for taking the time to read all about us.”

Frequent Asked Questions

Where Do You Deliver?

United States

 

How long will it take for my order to arrive?

Orders shipped within the USA will typically arrive within 8-15 business days.
During peak holiday seasons, pandemics, or severe inclement weather, delivery within the USA should be expected within 30 business days (note that ‘business days’ excludes weekends and holidays). We’ll provide a link in your confirmation email so you can easily check the status of your order at any time.


How long will it take for my order to ship?
Orders will typically ship within 3 to 7 business days, however during peak holiday seasons, pandemics or with severe inclement weather, it may take currently up to 20 days.

 

What If My Package Is Damaged?

Returns must be postmarked within 3 days of your purchase date. Customers are responsible for all return shipping costs. 

To be eligible for a return, your item must be:
Unused and in the same condition that you received it
In the original pac with all tags
Free from foreign smells (ie: tobacco, pet, perfumes)
Free from pet hair/dander, etc
Apparel: Folded nicely (not rolled or crumpled)
Breakable items or damaged must be packed and shipped back to us properly. We cannot accept returns that break during transit.

Please Contact Us For Any Questions You Have

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